Shipping costs include processing, handling, packaging, insurance, & delivery tracking for your order within the continental USA (lower 48 states).
Flat Rate Shipping:
- Reliable – We use USPS with Delivery Confirmations, so you receive a tracking number and know just where your package is in the process of coming to you.
- Personal – We email you a review of your order and then email a shipping confirmation on date of shipment.
- Guaranteed – Web Orders are covered by a 30 day guarantee of your satisfaction. You may return items in new condition for refund or credit of purchase price.
- Unique – You won’t find our products in Wal-Mart or K-Mart. Our unique line of gifts for well being will enhance every atmosphere.
- Special – Our unique items make great gifts. Just tell us where to send it and we will invoice you and include your gift message to them.
How to Place Your Order
ON-LINE: Return to the shopping cart by clicking on the View Shopping Cart button at top, right of each page. You may pay through PayPal, Square or Amazon. BILLING INFORMATION – This is the address you receive your credit card bill. SHIPPING INFORMATION – This is the address to which you wish your order shipped. BY PHONE: Call Toll Free 1-888-773-2491 If you need assistance with product questions or order status, just call!
We ship in-stock orders in 1-3 business days. If an item cannot be shipped within 10 business days of order placement, we will email you the anticipated shipping date. Delays arise only from a backorder situation. If an item is out of stock and will not be available in 30 days, you will receive an email notice. You may then choose to change, cancel, or wait for your order. Items ordered together may not be shipped together if one item is on backorder. The shipping charges are calculated automatically by the shopping cart and based upon the dollar amount of you order. We ship by United States Postal Service (USPS) for most items and will email you a shipping notification at the time of shipment. For larger items we occasionally use UPS.
We have found that some “spam” blocking services may not allow us to notify you of your order, shipping information, or even contact you to clarify your order. (Some block any messages not specified by you or all emails from a “.com” site) If you do not hear from us within the above guidelines, please phone us at 1-888-773-2491 so we may tell you the status of your order. Note: Your email is kept confidential and used only by us to communicate directly with you. return to top of page
On our shopping cart you have a choice for Ground service or USPS Priority. Please call us for 2nd Day or Next Day service. Rush orders received by noon EST will usually ship the next business day. When choosing rush services, we will attempt to deliver your items to the appropriate carrier the same day, or within 2 business days (depending upon when your order was received). USPS does not deliver on Sundays. USPS Priority means 2-3 business days but is not guaranteed by the Postal Service for that time period, which may be longer. If you need an item overnight or within a critical time period, please contact us directly by calling Toll Free 1-888-773-2491. We can advise you of shipping options and prices directly over the phone, as well as availability of the item for immediate shipment. We do not guarantee delivery within a specific time-frame. If you have paid for an expedited delivery status, your order will be given a shipping priority status within our shipping department. Once it has been turned over to shipper, we no longer have control over it.
We have suspended International Shipping at this time. Shiping Internationally often costs 3 or 4 times the amount of the item being shipped. Shipping by USPS is often not insurable or trackable, and therefore we cannot tell you where your item is or when it will arrive. All of this creates a tension we no longer wish to share. If you are an International customer and can supply us with a USA shipping address, we can ship there and have the person at that address ship it on to you.
Returns, Refunds, Exchanges
Our Satisfaction Guarantee If you are not satisfied with your purchase for any reason, you may return it within 30 days of your receipt of the item for a credit refund. Returned items must be sent back in original packaging and in like-new condition. Please insure the merchandise for the full value of the item(s) Returned, damaged merchandise will not be eligible for credit. Please note that shipping charges are not refundable.
DAMAGED DELIVERIES We ask that you inspect your purchase at the time of delivery. If the item is received damaged, please notify us within 48 hours. You must hold the original packaging and merchandise for inspection by the carrier, otherwise no claim, replacement, or refund can be honored. We will replace damaged items free of charge, including shipping. Shipping of replacement merchandise may be delayed if the shipper requires an inspection of damaged items, shipping container and packing materials. We may require return of damaged merchandise
Defective Merchandise 30 day Warranty If you receive an item that is defective, please contact us immediately. All items are carefully inspected prior to leaving our store, however if there is any problem, we want to know about it. We will replace defective items free of charge, including shipping, during the first 30 days from purchase, upon our receipt and confirmation of defective item(s). Light bulbs are excluded from this warranty.
Electronic Merchandise 60 day limited warranty Electronic parts are covered for a total of 60 days from purchase date. If a part should fail to perform within the first 30 days, contact us and we will replace it free of charge, including all shipping, upon our receipt and confirmation of defective item(s). Between 30 and 60 days from date of purchase, we will replace returned defective units free of charge, however the customer will be responsible for all shipping charges.
How to return an item To return an item, please call us Toll Free (888-773-2491) or email us at email@example.com to receive your return authorization code, then send item(s) to: Mountain Valley Center, 43 Shambala Way, Otto, NC 28763. We value you as a customer. If you have any concerns about any item that we may help clarify, please call us Toll Free at 1-888-773-2491.