| | Ordering Information QUICK LINKS: Returns, Refunds & Exchanges, To Place Your Order, Shipping and Handling for Domestic Orders, Spam Blocking, Rush Service, Damaged Deliveries, International Orders & International Money Orders, Free Shipping Policies Combined Shipping/Handling/Insurance Rates for
Continental USA (lower 48 states)
Effective 11.12.07
Fees include our service, processing, packaging, insurance, & delivery costs for your order. | Purchase Range | Standard Ground - USPS or UPS (must be sent to USA address in lower 48 states) | ***UPS 3 Day Select OR USPS Priority (required for Alaska & Hawaii) | International Orders - Outside USA SUSPENDED AT THIS TIME | 0-$15.99 | $5.00 | $10.00 | Due to recent changes in the USPS International Shipping rates and methods, we have suspended shipping to all locations outside the USA at this time. If you live outside the USA and can provide a USA shipping address, we are happy to fulfill your order. | $16.00- $25.99 | $8.00 | $16.00 | $26.00-$39.99 | $10.00 | $20.00 | $40.00-$54.99 | $12.00 | $24.00 | $55.00-$69.99 | $14.00 | $28.00 | $70.00-$84.99 | $16.00 | $32.00 | $85.00-$99.99 | $18.00 | $36.00 | $100.00-$149.99 | $22.00 FREE! | $44.00 | $150.00-$199.99 | $26.00 FREE! | $52.00 | $200.00-$299.99 | $28.00 FREE! | $56.00 | $300.00-$399.99 | $30.00 FREE! | $60.00 | $400 + | Contact us | Contact us | Contact us | ***Select and Priority costs of heavy items to the West Coast may exceed the rates posted below. If shipping your merchandise Select or Priority requires additional charges we will notify you prior to shipping and seek your consent for the additional charge. This does not apply to FREE ground shipping. Select/Priority rates are also used for all International orders. |
| RETURNS, REFUNDS & EXCHANGES Our Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, you may return it within 30 days of your receipt of the item. Cash or credit refunds only apply to items returned within 15 days of item delivery. Returns made 15- 30 days after item delivery will be exchanged for merchandise or store credit. Returned items must be sent back in original packaging and in like-new condition. Please insure the merchandise for the full value of the item(s) Returned, damaged merchandise will not be eligible for credit. Please note that shipping charges are not refundable. (Tapes, CD’s, Flutes, & Crystal Singing Bowls are returnable only if defective) Merchandise Damaged In Transit
In the case of damage in transit, please contact us immediately. Please save all packing materials and item(s) for inspection by the shipper. We will initiate an insurance claim. We will replace damaged items free of charge, including shipping. Shipping of replacement merchandise will be delayed until shipper has completed inspection of damaged items, shipping container and packing materials. We may require return of damaged merchandise Defective Merchandise 30 day Warranty
If you receive an item that is defective, please contact us immediately. All items are carefully inspected prior to leaving our store, however if there is any problem, we want to know about it. We will replace defective items free of charge, including shipping, during the first 30 days from purchase, upon our receipt and confirmation of defective item(s). Light bulbs are excluded from this warranty. Electronic Merchandise 60 day limited warranty
Electronic parts are covered for a total of 60 days from purchase date. If a part should fail to perform within the first 30 days, contact us and we will replace it free of charge, including all shipping, upon our receipt and confirmation of defective item(s). Between 30 and 60 days from date of purchase, we will replace returned defective units free of charge, however the customer will be responsible for all shipping charges. How to return an item
To return an item, please call us Toll Free (888-773-2491) or email us at customerservice@mountainvalleycenter.com to receive your return authorization code, then send item(s) to: Mountain Valley Center, 10248 Georgia Rd., Otto, NC 28763.
We value you as a customer. If you have any concerns about any item that we may help clarify, please call us Toll Free at 1-888-773-2491. return to top of page | | | | TO PLACE YOUR ORDER: ON-LINE: Return to the shopping cart by clicking on the View Cart button above. You will be taken to our Secure Server where you may enter your billing and shipping information. (you will see the URL change to https, indicating a secure environment for your personal information).
BILLING INFORMATION - This is the address you receive your credit card bill. If this address does not match the credit card information - called Address verification - we will contact you to confirm that you are the user of your credit card and not someone else.
SHIPPING INFORMATION - This is the address to which you wish your order shipped.
After verifying your order, click the CREDIT CARD button to enter your credit card information. BY PHONE: Call Toll Free 1-888-773-2491 Monday through Saturday from 10 am to 5 pm EST.We accept Visa, MasterCard, American Express and Discover for phone order. If you need assistance with product questions or order status, just call! BY CONTACT ME: Return to the shopping cart by clicking on the View Cart button above. You will be taken to our Secure Server where you may enter your billing and shipping information. (you will see the URL change to https, indicating a secure environment for your personal information). After verifying your order, but before going to the credit card screen, click the CONTACT ME button to have a representative call you for your payment information. (Please note that when using this option, you must provide a phone number that we may reach you at during normal working hours) BY MAIL or FAX:: Return to the shopping cart by clicking on the View Cart button above. You will be taken to our Secure Server where you may enter your billing and shipping information. (you will see the URL change to https, indicating a secure environment for your personal information). After verifying your order, click the PRINT button to print your order. When mailing, include a check or money order. When faxing, include your credit card information on the bottom of the fax page. (card number and V-code (last 3 digits above your signature for MC or Visa cards) Fax Orders to 1-888-524-6086. Please note that we can no longer accept International Money Orders unless you add an additional $30.00 to the total price to handle bank fees. return to top of page | SHIPPING AND HANDLING
In-stock items are usually shipped within 2 business days of order placement. If an item cannot be shipped within 10 business days of order placement, we will email you the anticipated shipping date. Delays arise only from a backorder situation. If an item is out of stock and will not be available in 30 days, you will receive an email notice. You may then choose to change, cancel, or wait for your order. Items ordered together may not be shipped together if one item is on backorder. In that case, you will be billed a reduced shipping charge for each shipment, not to exceed the total shipping charge as if the items were shipped together. Backorders do not apply to Free Shipping and will be charged a shipping fee. The shipping charges are calculated automatically by the shopping cart and based upon the dollar amount of you order. We ship by UPS for most orders and ALL heavy items. When shipping by UPS, you will receive a email containing your tracking number at the time we hand over your package to UPS. To view UPS delivery times, click here. We ship by United States Postal Service (USPS) for lighter weight items and will email you a shipping notification after delivery of your order to the Postal Service. If you request shipment by USPS, or indicate an APO address, please note that the postal service does not offer tracking information until the package is delivered. That is why we prefer a shipping address and not a post office box for shipping. In addition, some items shipped to APO addresses or foreign addresses cannot be insured. We will notify you by email when this is the case. return to top of page | RUSH SERVICE
On our shopping cart you have a choice for Ground service or UPS 3 day select/USPS Priority. Please call us for 2nd Day or Next Day service. Rush orders received by noon EST will usually ship the same day. Rush orders received after Noon Eastern Time, and USPS Priority Orders, will be delivered to the carrier the next business day. When choosing rush services, we will attempt to deliver your items to the appropriate carrier the same day, or within 2 business days (depending upon when your order was received).| USPS does not deliver on Sundays and UPS does not deliver to most locations on Saturdays or Sundays. UPS 3 day Select will be delivered by UPS in 3 business days (excluding Saturdays, Sundays, holidays and THE DAY THE ITEM WAS PICKED UP) USPS Priority means 2-3 business days but is not guaranteed by the Postal Service for that time period, which may be longer. |
If you need an item overnight or within a critical time period, please contact us directly by calling Toll Free 1-888-773-2491. We can advise you of shipping options and prices directly over the phone, as well as availability of the item for immediate shipment. We do not guarantee delivery within a specific time-frame. If you have paid for an expedited delivery status, your order will be given a shipping priority status within our shipping department. Once it has been turned over to shipper, we no longer have control over it. If you have paid for a UPS 3 day or faster delivery and your package arrives outside of these time frames, please contact us and we will look into the possibility of a partial shipping credit from UPS. NOTE: The Pick up day from our location does not count as part of the 3 day delivery. The 3 Day period is 3 business days. return to top of page | | | INTERNATIONAL ORDERS SHIPPING SUSPENDED AT THIS TIME
If you are requesting shipment to an address outside of the USA, Please select "International - outside USA" as your preferred method of shipping. We will attempt to ship your order for the shipping/handling costs that appear in your shopping cart, however, if we incur additional expense we will notify you of the exact shipping charges and wait your approval prior to shipping. The additional costs inherent in international shipping include processing credit cards drawn on a non-US bank and inability to perform address verification unless we directly phone the issuing bank. INTERNATIONAL SHIPPING SUSPENDED AT THIS TIME |
In addition, the customer is responsible for any tariffs and duty charges incurred. It is the customer's responsibility to be aware of merchandise restrictions, if any, for their local area. If an international order is refused by the customer at delivery for reasons other than damaged merchandise, a restocking fee will be charged. INTERNATIONAL ORDERS BY MONEY ORDER
International money orders drawn on banks outside of the USA are now being charged a processing fee by US banks, regardless of the amount of the order. If you wish send an international money order, please add an additional $30.00 to the amount quoted by us for your order&shipping to cover the processing fee. return to top of page | | | SPAM BLOCKING
We have found that some "spam" blocking services may not allow us to notify you of your order, shipping information, or even contact you to clarify your order. (Some block any messages not specified by you or all emails from a ".com" site) If you do not hear from us within the above guidelines, please phone us at 1-888-773-2491 so we may tell you the status of your order.
Note: Your email is kept confidential and used only by us to communicate directly with you. return to top of page | | RETURNS, REFUNDS & EXCHANGES Our Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, you may return it within 30 days of your receipt of the item. Cash or credit refunds only apply to items returned within 15 days of item delivery. Returns made 15- 30 days after item delivery will be exchanged for merchandise or store credit. Returned items must be sent back in original packaging and in like-new condition. Please insure the merchandise for the full value of the item(s) Returned, damaged merchandise will not be eligible for credit. Please note that shipping charges are not refundable. (Tapes, CD’s, Flutes, & Crystal Singing Bowls are returnable only if defective) Merchandise Damaged In Transit
In the case of damage in transit, please contact us immediately. Please save all packing materials and item(s) for inspection by the shipper. We will initiate an insurance claim. We will replace damaged items free of charge, including shipping. Shipping of replacement merchandise will be delayed until shipper has completed inspection of damaged items, shipping container and packing materials. We may require return of damaged merchandise Defective Merchandise 30 day Warranty
If you receive an item that is defective, please contact us immediately. All items are carefully inspected prior to leaving our store, however if there is any problem, we want to know about it. We will replace defective items free of charge, including shipping, during the first 30 days from purchase, upon our receipt and confirmation of defective item(s). Light bulbs are excluded from this warranty. Electronic Merchandise 60 day limited warranty
Electronic parts are covered for a total of 60 days from purchase date. If a part should fail to perform within the first 30 days, contact us and we will replace it free of charge, including all shipping, upon our receipt and confirmation of defective item(s). Between 30 and 60 days from date of purchase, we will replace returned defective units free of charge, however the customer will be responsible for all shipping charges. How to return an item
To return an item, please call us Toll Free (888-773-2491) or email us at customerservice@mountainvalleycenter.com to receive your return authorization code, then send item(s) to: Mountain Valley Center, 10248 Georgia Rd., Otto, NC 28763.
We value you as a customer. If you have any concerns about any item that we may help clarify, please call us Toll Free at 1-888-773-2491. return to top of page | DAMAGED DELIVERIES
We ask that you inspect your purchase at the time of delivery. If the item is received damaged, please notify us within 48 hours. You must hold the original packaging and merchandise for inspection by the carrier, otherwise no claim, replacement, or refund can be honored.return to top of page | To Receive Free Shipping- Be sure your order total is $100.00 or more.
- Proceed to "Begin the Ordering Process
- Ship your items to a single address within the lower 48 states (USA)
- You must provide a street address for this offer - no PO Boxes.
- Choose Ground shipping (the default)
- This offer does not apply to UPS 3 day Select/USPS Priority (Choosing UPS 3 day Select/USPS Priority will result in scheduled priority shipping fees.)
- Free Shipping applies to items in-stock at the time we receive your order.
- Place your order using Ground shipping and enjoy your free shipping!
** Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping. **We reserve the right to change or discontinue FREE Shipping at any time.
**Free shipping does not apply to Wholesale orders, International Orders, or orders to APO Boxes. |
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